Why Uploads Fail and First Steps
When you try to verify your account at Spinpolo, a failed KYC upload can be frustrating. Most issues stem from document quality, file format, or mismatched personal details. This guide covers the exact troubleshooting steps to get your verification through. For quick reference, the official support page is at https://spinpolo.casino/.
Required Documents and File Specifications
Spinpolo casino requires three standard documents for identity verification. You need a government-issued photo ID (passport, driver’s license, or national ID card), a proof of address (utility bill or bank statement dated within the last 90 days), and a proof of payment method (screenshot of your e-wallet or card showing your full name). Each file must be in JPG, PNG, or PDF format, under 5 MB per file, and with a minimum resolution of 200 DPI. Blurry images or cropped edges are the most common rejection reasons.
Upload Process and Common Fixes
Log into your account and navigate to the “Verification” section under your profile. Select the document type from the dropdown menu. Click “Choose File” and locate your scanned or photographed document. Ensure the entire document is visible within the frame — no fingers, shadows, or glare. After uploading, click “Submit.” The system typically processes files within 10–15 minutes during business hours. If you get an error message, note the error code and retry with a fresh scan.
Many users report that the file uploader times out or returns a “file not supported” message. If that happens, convert your document to JPG at 150 DPI and rename it with only letters and numbers (no special characters, no spaces). Another frequent issue: the system flags your Spinpolo bonus as unclaimed because you haven’t completed verification. Always finish KYC before claiming any promotion. For Spinpolo no deposit offers, the casino requires full verification within 48 hours — otherwise the bonus expires.
- Scan documents in color, not black-and-white
- Use a plain dark background for photos of ID cards
- Do not upload screenshots of digital copies — use original files
- Check that your name exactly matches your Spinpolo account (including middle names)
- If using a phone camera, hold the device steady at 30 cm distance
Document Approval Times and Rejection Patterns
| Document Type | Average Approval Time | Common Rejection Reason |
|---|---|---|
| Passport or ID card | 10–20 minutes | Glare or missing edges |
| Utility bill (electricity, water) | 15–30 minutes | Date older than 90 days |
| Bank statement or card photo | 20–40 minutes | Name mismatch with account |
| E-wallet screenshot (Skrill, Neteller) | 10–25 minutes | QR code or barcode blocked |
Verification for Payment Methods and Final Checks
When you link a Visa or Mastercard, you must upload a photo of the front of the card (first 6 and last 4 digits visible, middle numbers hidden, CVV covered). For e-wallets like Skrill or Neteller, a screenshot of your profile page with your full name is enough. After verification, your deposit limit increases to 10,000 EUR per transaction, and withdrawal limits go up to 50,000 EUR per week. The Spinpolo promo code for first-time deposit requires verified status before it activates. Players also often use a Spinpolo free spins code after completing KYC, which gives 50 spins on Gates of Olympus with a 25x wagering requirement at 96.5% RTP.
If you have tried all the steps above and still see an error, try a different browser (Chrome or Edge work best) and disable any VPN or proxy. Clear your cache and cookies, then restart the upload. If the issue persists, contact live chat with your error screenshot and account email. Support usually responds within 5 minutes. Remember that spinpolo processes over 90% of KYC requests within 24 hours once the documents meet the guidelines. Following this routine, your verification should go through on the first attempt.